Return & Refund Policy
Eligibility for Returns
Custom-made, personalized, and made-to-measure items are created specifically for you based on the measurements, specifications, or customization details provided at the time of purchase. For this reason, custom and made-to-measure orders are not eligible for return, exchange, or refund due to a change of mind, incorrect measurements provided by the customer, or a change in personal preference.
Before production begins, please carefully review and confirm all measurements, customization details, colors, fabrics, and other specifications provided for your order.
Once production has started, custom orders cannot be cancelled or modified unless we agree otherwise.
If your custom order arrives damaged, defective, incorrectly made, or materially different from the specifications confirmed with us, please contact us at info@fareenas.com as soon as possible after receiving your order. Please include your order number and clear photographs showing the issue. We will review the matter and, where appropriate, offer a repair, alteration, replacement, or refund.
If an issue is caused by incorrect measurements or information supplied by the customer, the item will generally not qualify for a refund or return. However, please contact us so we can discuss whether an alteration or other solution may be possible.
We strongly recommend contacting us before placing your order if you are unsure about sizing, measurements, customization, or any other aspect of a custom order.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or other proof of purchase.
To start a return, please contact us at info@fareenas.com.
Please note that returns must be sent to our store address in India. We will provide the return address and instructions once your return request has been approved.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item is defective, damaged, or you receive the wrong item, please contact us immediately at info@fareenas.com so that we can assess the issue and provide an appropriate resolution.
Please include your order number and clear photographs of the item and any damage when contacting us.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom-made or made-to-measure products.
If you are unsure whether your item is eligible for a return, please contact us before sending the item back.
Unfortunately, we cannot accept returns on sale items or gift cards, unless the item is defective, damaged, or incorrectly supplied.
Exchanges
If you would like to exchange an item for a different product, size, or variant, the fastest way is to return the original item in accordance with our return policy.
Once your return has been received and approved, you can place a new order for the item you want.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your refund is approved, the amount will be refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process and reflect the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@fareenas.com.